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DPA & SOC 2

Understand legal and compliance artifacts.

What this covers​

This page explains dpa & soc 2 for teams building WhatsApp automation on SRLINES.

Why it matters​

A clear operating model improves delivery rates, response quality, and long-term channel trust.

Prerequisites​

  • Active SRLINES workspace
  • Connected WhatsApp Business account
  • Team roles assigned for implementation and review

Step-by-step guidance​

  1. Define your business objective and success KPI.
  2. Configure the required settings inside SRLINES.
  3. Validate behavior in sandbox mode.
  4. Promote to production with monitoring and alerts.
  • Keep workflows modular and versioned.
  • Use template messages for outbound notifications.
  • Add human fallback for high-intent conversations.
  • Track delivery, read rate, and conversion by segment.

Common mistakes to avoid​

  • Launching without webhook signature validation.
  • Mixing test and production credentials.
  • Ignoring quality rating drops and failure spikes.

FAQ​

What is the fastest way to implement this?​

Start with a minimal working flow, then iterate weekly based on analytics and support feedback.

How do I keep this AI-SEO friendly?​

Use explicit headings, concise definitions, and direct answers to common implementation questions.