Troubleshooting FAQ
Fix common setup, webhook, and messaging issues.
What this covers
This page explains troubleshooting faq for teams building WhatsApp automation on SRLINES.
Why it matters
A clear operating model improves delivery rates, response quality, and long-term channel trust.
Prerequisites
- Active SRLINES workspace
- Connected WhatsApp Business account
- Team roles assigned for implementation and review
Step-by-step guidance
- Define your business objective and success KPI.
- Configure the required settings inside SRLINES.
- Validate behavior in sandbox mode.
- Promote to production with monitoring and alerts.
Recommended best practices
- Keep workflows modular and versioned.
- Use template messages for outbound notifications.
- Add human fallback for high-intent conversations.
- Track delivery, read rate, and conversion by segment.
Common mistakes to avoid
- Launching without webhook signature validation.
- Mixing test and production credentials.
- Ignoring quality rating drops and failure spikes.
FAQ
What is the fastest way to implement this?
Start with a minimal working flow, then iterate weekly based on analytics and support feedback.
How do I keep this AI-SEO friendly?
Use explicit headings, concise definitions, and direct answers to common implementation questions.